Patterson Hawthorn Estate Agents, RM15

When you sell your home through Patterson Hawthorn you will:-

- Deal with people who are committed to selling your home for the best possible price and who are professionally trained to do so
- Be kept informed about what is going on
- Have a personal marketing plan for your home which will be reviewed with you on a regular basis
- Receive specific feedback on progress from viewings
- Know that we will not recommend an offer for the sake of a sale - we are dedicated to getting you the best price, that is why you employ us
- Benefit from our support through the process of selling your home. We are active whilst the sale is proceeding and will take positive action to sort out any problems as they arise
- Receive regular progress reports between the time an offer is accepted and the time contracts are exchanged.

When you look to buy a home through Patterson Hawthorn you will:-

- Deal with people who are professionally trained to help you find the right home for you
- Be able to rely on the integrity of our staff when making decisions
- Benefit from professional independent mortgage advice by fully trained staff
- Be assured that when you make an offer, details of it, (ie. the price) will not be divulged to another purchaser
- Benefit from our support throughout the process of purchasing your home

Our Staff:-

- Will treat you with respect, honesty and courtesy and with the care and warmth you would expect
- Are trained in the skills of Estate Agency
- Work as part of a professional team and report directly to a senior member of management
- Work to a set of comprehensive and detailed customer care standards which support this charter
- Have a good working knowledge of market conditions
- Are rewarded for good customer service and care