Charles Stratton, RM2

Overview: We have a personal and bespoke approach to selling or letting your home in Havering and Thurrock. Our concept is simple; to provide you with a dedicated Personal Relationship Manager to guide you through every stage of the process, from marketing to moving. They will handle a limited portfolio, thereby making sur etheir clients are always treated with respect and courtesy. We will challenge the perceptions that people have of estate agents by showing that we can be honest, and straight talking. We will only employ exceptional people, who will do exceptional things, every day. Above all, we believe in total transparency and an openness and honesty not normally associated with the industry. Lettings: We provide a truly personaly lettings service for every client developing a close working relationship that goes way beyong conventional estate agency, where you're a single home landlord or you have a complex investment portfolio. Our lettings and property management service is designed to take the stress, hassle and confusion out of the process. From finding the best possible quality of tenant to creating tenancy agreements to the ongoing maintenance of your porperty, we provide a comprehensive and seamless service. Underpinning this is a fully intregrated accounting and management system, using our online portal, CS Portal. We can ensure tight control of finances, efficient coolent of rent and management of tenancy renewals, compliance inspections and maintenance schedules. We will provide more transparency than ever beofre to give our customers privileged access to as much information as possible. From viewings booked and feedback to offers made and contracts signed, you wil deal with an experienced property professional to guide and advise you at every stage.